Auvape VAPE Store Help Portal

Welcome to the Auvape Help Center. Find quick answers to your questions below.

Frequently Asked Questions (FAQs)

Orders & Payment

• How do I place an order?
  Simply browse our store, add your desired products to the cart, and proceed to checkout. You will need to provide your delivery details and select a payment method.
• What payment methods do you accept?
  We accept Credit/Debit Cards (via Stripe), PayPal, Google Pay, Apple Pay, and Buy Now, Pay Later options like Afterpay and Klarna. All payments are secure.
• I haven’t received my order confirmation email. What should I do?
  Please first check your junk or spam folder. If you still can’t find it, contact us at info@au.auvape.net and we will resend it.

Shipping & Delivery

• Where do you ship?
  We currently ship to all addresses within Australia.
• What are my shipping options?
  We offer Express (1-3 business days) and Standard (5-12 business days) shipping. Free standard shipping is available for orders over $199.
• How can I track my order?
  Once your order is dispatched, you will receive a shipping confirmation email with a tracking number and a link to track your package on the Australia Post website.

Returns & Refunds

• What is your returns policy?
  We accept returns for unused items in their original packaging with the warranty seal intact within 7 days of delivery. Please see our full Refunds & Returns Policy for details.
• How do I start a return?
  Please contact our customer service team at info@au.auvape.net to initiate the process. Do not send any items back before receiving instructions.
• How long does a refund take?
  Once we receive and inspect the returned item, your refund will be processed back to your original payment method within 1-6 business days.

Products & Age Verification

• Are your products authentic?
  Yes, we are an official stockist and only sell 100% authentic IGET and ALIBARBAR products.
• What is the age requirement to purchase?
  You must be at least 18 years old to purchase from our store. By placing an order, you confirm that you meet this legal requirement.

Contact Our Support Team

Can’t find the answer you’re looking for? Our friendly customer support team is here to help.

• Email: info@au.auvape.net
• Response Time: We strive to respond to all inquiries within one business day.

For the quickest assistance, please include your order number (if applicable) in your email.