Privacy Policy for Auvape VAPE Store
Last Updated: 2025-05-10
1. Introduction
Welcome to Auvape VAPE Store (“we,” “our,” or “us”). We operate the website https://au.auvape.net/. We are committed to protecting your privacy and handling your personal information in an open and transparent way. This Privacy Policy explains how we collect, use, disclose, and store your personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).
By using our website and providing your information to us, you consent to the practices described in this policy.
2. Collection of Personal Information
We collect personal information that is reasonably necessary for our business functions. The types of information we may collect include:
- Identity and Contact Data: Your name, email address, delivery address, phone number, and date of age verification.
- Financial and Transaction Data: Your payment details (which are processed securely by our third-party payment gateways like PayPal and Stripe; we do not store full credit card numbers), and details of purchases you have made.
- Technical and Usage Data: Your IP address, browser type, device information, and details of your interaction with our website (collected via cookies and similar technologies).
- Profile Data: Your login details, preferences, and feedback.
3. How We Use Your Personal Information
We use your personal information for the following primary purposes:
- To Process and Fulfil Your Orders: To complete your transaction, arrange delivery, and manage returns.
- For Age Verification: To verify that you are of legal age (18 years or older) to purchase vaping products in your state or territory in Australia. This is a critical legal requirement for our business.
- To Communicate With You: To respond to your inquiries sent to
info@au.auvape.net, send order confirmations, and provide customer support. - For Marketing (with your consent): To send you promotional emails about new products, special offers, or other information we think you may find interesting. You can opt-out at any time.
- For Website Improvement: To analyse website usage and trends to improve our website, products, and services.
- For Legal and Compliance Reasons: To meet our legal obligations, including tax and record-keeping requirements.
4. Disclosure of Personal Information
We will not sell, trade, or rent your personal information to third parties. We may disclose your information to:
- Service Providers: Trusted third parties who assist us in operating our website, conducting our business (e.g., payment processors, shipping companies like Australia Post), and serving you, provided they agree to keep this information confidential.
- Legal Authorities: Where required or authorised by Australian law, such as to government or regulatory bodies for age verification compliance or fraud prevention.
5. International Transfers
We primarily store data within Australia. However, some third-party service providers (e.g., cloud storage, analytics) may be located overseas. We will take all reasonable steps to ensure that any overseas recipient does not breach the APPs.
6. Data Security
We are committed to ensuring that your information is secure. We have implemented suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online to prevent unauthorised access, modification, or disclosure.
7. Your Rights (Access and Correction)
You have the right to:
- Access: Request a copy of the personal information we hold about you.
- Correction: Request that we correct any inaccurate or out-of-date information.
To exercise these rights, please contact us at info@au.auvape.net. We will respond to your request within a reasonable period.
8. Cookies
Our website uses “cookies” to enhance your user experience. You can choose to accept or decline cookies through your browser settings. Most web browsers automatically accept cookies, but you can usually modify your setting to decline them if you prefer.
9. Complaints
If you believe we have breached the APPs and wish to make a complaint, please contact us first at info@au.auvape.net. We will investigate and respond to you promptly. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
10. Changes to This Privacy Policy
We may update this policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this policy periodically to stay informed.
11. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Email: info@au.auvape.net
Website: https://au.auvape.net/