Auvape VAPE Store Product Warranty
Last Updated: 2025-05-10
Auvape VAPE Store stands behind the quality of our products. This warranty covers manufacturing defects to ensure you receive products that meet our high standards.
Warranty Coverage & Duration
- Warranty Period: All products come with a 90-day (3-month) limited warranty from the original date of purchase.
- What is Covered: This warranty covers verifiable manufacturing defects, including:
- Battery Defects: A battery that fails to hold a charge under normal use.
- Device Malfunction: A device that is dead on arrival (DOA) or fails to function out of the box.
- Workmanship Issues: Defects in materials or construction.
How to Make a Warranty Claim
If you believe your product is defective, please follow these steps:
- Contact Our Support Team: Email us at info@au.auvape.net with your order number and a detailed description of the issue.
- Provide Evidence: You may be asked to provide:
- A photo or video clearly showing the defect.
- The batch number (if available on the packaging).
- Assessment & Resolution: Our team will assess your claim. If approved, we will typically issue a replacement product or a store credit/refund at our discretion.
Please do not dispose of the product until you have received instructions from our team.
What is Not Covered (Warranty Exclusions)
This warranty does not cover:
- Normal wear and tear.
- Damage caused by misuse, accidental drops, or exposure to liquids.
- Products that have been tampered with or opened.
- Issues resulting from using the product with non-compatible chargers or accessories.
- Leaking or performance issues due to user error (e.g., incorrect storage, improper use).
- Flavor preferences or subjective satisfaction.
- Products purchased from unauthorized retailers.
Your Rights Under Australian Consumer Law
Our warranty is provided in addition to your rights under the Australian Consumer Law, which contains guarantees that products must be of acceptable quality, fit for purpose, and match their description. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage.
Contact Us for Warranty Support
For all warranty-related inquiries, please contact us. Having your order number ready will help us assist you faster.
Email: info@au.auvape.net
Subject: Warranty Claim – [Your Order Number]
Disclaimer: This warranty is limited to the original purchaser from Auvape VAPE Store and is non-transferable. We reserve the right to determine whether a defect is covered under this policy.