VAPE Authenticity Verification
Auvape Store guarantees all e-cigarette products are genuine and promises a tenfold refund for any counterfeit product.
New Code Verification
Take A Picture To Verify (First Find The Code On Your Box)
Old Code Verification
Scan To Verify (First Find QR Code On Your Box)
We will provide comprehensive warranty and after-sales service for genuine products:
Auvape VAPE Store stands behind the quality of our products. This warranty covers manufacturing defects to ensure you receive products that meet our high standards.
Warranty Coverage & Duration
- Warranty Period: All products come with a 90-day (3-month) limited warranty from the original date of purchase.
- What is Covered: This warranty covers verifiable manufacturing defects, including:
- Battery Defects: A battery that fails to hold a charge under normal use.
- Device Malfunction: A device that is dead on arrival (DOA) or fails to function out of the box.
- Workmanship Issues: Defects in materials or construction.
How to Make a Warranty Claim
If you believe your product is defective, please follow these steps:
- Contact Our Support Team: Email us at info@au.auvape.net with your order number and a detailed description of the issue.
- Provide Evidence: You may be asked to provide:
- A photo or video clearly showing the defect.
- The batch number (if available on the packaging).
- Assessment & Resolution: Our team will assess your claim. If approved, we will typically issue a replacement product or a store credit/refund at our discretion.
Please do not dispose of the product until you have received instructions from our team.
